Patty Held - Choosing the Right Glass
Choosing the Right Glass

Are you providing REMARKABLE customer service? Does your tasting room staff know how the 10/4 rule?

These fun, informative sessions give tasting room staff the information they need to increase customer satisfaction – the quickest way to boost sales and improve profitability.

Customer Service Training:

What does it look like?
Why do we want it?
What do customers want….and are we delivering it?
How to handle customer complaints
How to handle customer service in the social media arena

Sales Techniques for the Tasting Room:

How to engage customers
Train staff to sell wine
Make it easy to sell wine
Sales opportunities – wine clubs, enews
Ask for the sale
Go the extra mile